Shipping Policy
Date Effective: November, 2023
Processing Time
Please allow 1–2 business days processing time for your order to be shipped. During holidays, orders can experience delays to be processed.
If invalid information is provided, we will be unable to process your order due to inaccurate or incomplete payment or incorrect address information. Your order processing may be delayed an additional 3–5 business days if invalid information is provided.
Note: All shipping addresses are verified through the US Postal Service. If you are unsure of your shipping address, please refer to USPS.com. This does not apply to international orders.
We ship Monday–Friday, excluding weekends and USA holidays.
EXCLUDES WEEKENDS AND PUBLIC HOLIDAYS OR POSTAL HOLIDAYS.
painshield360 is NOT responsible if the package is not delivered in the guaranteed shipping times, as it takes 1–2 business days to process the order and we cannot be held liable for USPS Guarantees.
Domestic Delivery Time – Standard Shipping
Time in transit depends on the shipping method selected. Please note that time in transit does not include weekends or holidays. All delivery times are estimates. painshield360 is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures, or acts of nature.
Refused, Lost, Stolen, or Delayed Packages
In case of refusal of a package, the shipping and handling fee will be charged to the payment form selected during checkout and will be subtracted from any refund. For any refused products, a refund will not be initiated until the product is received and reviewed by the painshield360 team.
United Parcel Service (UPS) is the primary delivery service used. We cannot guarantee replacement of lost or stolen packages shipped via UPS. In case of delays or any situation with your delivery, please contact contactpainshield360@gmail.com. painshield360 is not responsible for any lost, stolen, or delayed packages.
Note: On very rare occasions, international shipping to some countries can take 4–6 weeks. In severe cases, 8–12 weeks. painshield360 is not responsible for any delays caused by the destination country’s customs clearance processes. Shipping to certain countries may require additional shipping fees due to the geographical location.
Cancel Order
Due to high order volume, a customer's order goes directly into our fulfillment center to be processed. If the customer contacts us within 24 hours after purchase, they can cancel their order. If the customer contacts us after 24 hours, then they will not be able to cancel. If your order is already processed or has already shipped, we cannot cancel the order. Customers will need to either refuse the package and immediately notify contactpainshield360@gmail.com of the date it was refused or return the package with a valid tracking number and notify us with said tracking number so we can verify. Once we receive the package back at our warehouse and review it, we will be able to provide a refund.
Wrong Address Disclaimer
It is the responsibility of the buyer to ensure that they enter the address correctly. We cannot guarantee address changes due to strict shipping schedules. Please double-check the address you are entering, as we will NOT be held responsible for packages sent to the wrong address provided by the buyer. If your order is already processed or has already shipped, we cannot change the address, and the only option is to wait and see if the package gets returned. In that case, we can offer a re-ship or refund.
Delivery of Items
In the event a customer’s tracking number states delivery was made to the customer's address, painshield360 does not offer refunds if the item is claimed to not have been delivered. If an item is not received when tracking confirms delivery, please contact USPS for assistance.
Returns
To obtain a full refund for your bottle(s), you must return all bottles — empty, full, or partially full — including any “bonus” or “free” bottles as part of your order, to our fulfillment center within 60 days of your original purchase date. Please include a written or printed note inside the package with the following information clearly written:
Your Order ID (found in your receipt)
Your Full Name and Full Address where the shipment was received
Your Email Address and Phone Number
Your original packaging slip (if available)
Note: Failure to return all bottles will result in a partial refund.
To receive a full refund, the product must arrive at our fulfillment facility within 60 days of the original purchase date. If the return is missing bottles or lacking clearly written order details, we may be unable to issue a refund. You are responsible for the return shipping. Once our fulfillment center receives and verifies the package, your refund will be processed and may take up to 3–5 business days to appear on your bank statement, depending on your bank’s processing time.
All returns should be shipped via USPS to the following address:
PainShield360
P.O. Box 90129
Lakeland, FL 33804
You must provide a tracking number for your return. Failure to do so can delay the review process.
By ordering through our website, you agree to the Terms and Conditions.
Contact Information
If you have any questions, please contact us at:
Email: contactpainshield360@gmail.com
The information on this website has not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
-